中小企雲端攻略

Managing and maintaining complicated IT projects is a severe strain on the emerging fast-paced IT market, which is threatened by constant creativity and quicker execution. Regardless of their size, most companies face this significant challenge and are thus unable to focus on key company goals.

The IT Service Desk is meant to be a key point of contact between customers and an IT organisation. According to ITIL, the service desk is a single point of contact (SPOC) between the service provider (IT) and the customer for day-to-day operations.

The Managed Service Provider (MSP) is a type of IT service provider that offers server, network and specialized software to end-users and organizations. The applications are hosted and operated by the service provider.