If you're already operating with a Managed Services company or contemplating outsourcing some of your IT needs to an MSP to save money, the potential return on your investment in any MSP can play a big role in whether you sign a contract or flee.
So, are Managed Services really cost-effective? Is there a fair return on your investment in them? Yeah, in a nutshell, but it depends on a number of variables, some of which can be difficult to pin down.
Most significantly, a good Managed Services partnership is contingent on you getting a thorough understanding of your organization's requirements and choosing the appropriate Managed Services Provider (MSP) to meet those requirements within your budget. A bad relationship and, potentially, a failed partnership can result from choosing the wrong partner or ignoring what your company really needs.
Your engineers' skill set can be limited in relation to the vast number of engineers at your disposal if you work with an MSP, depending on how many IT employees you can afford to recruit. Finding a single Sys Admin who is experienced about all facets of your IT environment may be challenging, which can necessitate recruiting multiple workers and dramatically increasing your costs.
Vacation, after-hours support, and high IT turnover can be difficult to work around as you are limited by your internal employees.
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Depending on the size and complexity of the situation, the Managed Services contract would typically be much less expensive than hiring a full-time employee. This is likely to be the case for companies with less than 100 users.
Your monthly contract would cover the expense of maintaining and supporting your environment, including a ticketing system. In reality, MSPs often use a slew of cutting-edge software to handle their customers, and you'll reap all of the advantages of using these tools for your environment without having to pay direct-to-consumer costs.
MSPs have a strong IT staff with expertise in a variety of technologies. Instead of depending on a single system administrator to know it “well enough” to get by, you'll still have someone who is an expert to assist with each piece of your world.
Many MSPs provide high-level CIO consulting to aid in the growth of your company and the implementation of strategic IT decisions. This means they're not just taking care of your environment; they're also assisting you in better understanding it so you can make the best decisions for your company.
You won’t need to worry about coverage internally as most MSPs have a 24/7/365 coverage model.
Managed Services is the perfect option for you if you want a larger pool of IT expertise and support at a lower cost and with less influence about your environment—plus a support team that works with your company much of the time remotely.